Delivery Executive

Overview:
This role combines strategic leadership, client relationship management, and operational oversight. As a Delivery Executive, you ensure delivery on existing client commitments and while driving continued growth of accounts.
Key Responsibilities:
As a Delivery Executive, your primary goal is to ensure client satisfaction.
Here’s how:

• Client Relationship Management:
  • Serve as a senior point of contact and trusted advisor for key clients, ensuring high levels of satisfaction and fostering long-term partnerships.
  • Identify and cultivate new business opportunities within existing client accounts
  • Collaborate closely with the CEO on pre-sales activities, including proposal development, statement of work (SOW) creation, and presenting our value proposition to prospective clients.
  • Actively participate in client governance meetings and steering committees to ensure alignment and address any concerns proactively.
• Service Delivery Excellence:
  • Oversee the end-to-end delivery of project(s), ensuring they are completed on time, within budget, and to the highest quality standards.
  • Implement and continuously refine delivery methodologies, processes, and best practices to optimize efficiency
  • Proactively identify and mitigate project risks, resolving complex issues and escalating as necessary.
  • Ensure effective resource allocation, project planning, and execution across all engagements.
  • Ensure a defined project escalation path is understood by team members
• Team Leadership & Development:
  • Provide guidance and support for growth, performance management, and continuous learning for delivery leads and team members
• Operational Management & Financial Performance:
  • Track and report on Objective and Key Results for each project.
  • Define the resource plan and make staffing requests to the CPO
  • Produce proposals/bids for the opportunities identified
  • Manage the contract, including contract change management and amendments
  • Ensure delivery aligns to contract requirements (deliverables, timeline)
  • Track account financials, including invoicing, timesheets, and contract burn
• Quality Assurance & Thought Leadership:
  • Uphold the company’s commitment to delivering high-quality, sustainable solutions.
  • Stay current with industry trends in software engineering, project management, and consulting, integrating new insights into our service offerings.
  • Represent the company at industry events, conferences, or through thought leadership content as appropriate.

To effectively deliver on these responsibilities, your role requires decision making authorities. The following are your decision accountabilities at the account-level:

• Which deals to go after and sign on a given Account
• Deal pricing and margins (with CFO approval for below-target exceptions)
• Account-level staffing
• Account-level business delivery goals (milestones, budget, margin)

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, Business Administration, or a related field.
• Experience in professional services within a technology consulting environment.
• Experience in a leadership role, managing professional services teams and client engagements.
• Proven track record of successfully delivering complex software development projects from inception to completion.
• Strong understanding of software development methodologies (Agile, Scrum, Waterfall).
• Exceptional client management and interpersonal skills, with the ability to build rapport and trust at all levels.
• Excellent communication (written and verbal), presentation, and negotiation skills.
• Strong analytical and problem-solving abilities, with a results-oriented mindset.
• Ability to travel occasionally to client sites within Canada and potentially internationally as required.

Accountabilities-based Reporting Structure