Sr Business Analyst

Senior Business Analyst

Location: Toronto, Ontario, Union Station area
Work arrangement: Hybrid, two to three days onsite per week
Contract duration: Estimated 104 weeks
Estimated start date: January 1, 2027

About the role

We are seeking a Senior Business Analyst to support an Employee File Digitization project. The initiative will replace paper employee records with centralized electronic files, improve access for authorized personnel, reduce document handling time and streamline business processes.

The Business Analyst will support the project from initial requirements and Scope of Services development through procurement, solution implementation, testing and training. The role will also support other business analysis initiatives as assigned.

Key responsibilities

• Gather, document and validate business, stakeholder and solution requirements.

• Maintain requirements and traceability within a central repository.

• Assess current processes, identify gaps and root causes, and recommend future state improvements.

• Facilitate stakeholder workshops and develop process diagrams, business cases and requirements documentation.

• Define performance measures and KPIs to assess process efficiency and project outcomes.

• Prepare Scope of Services, RFI and RFP documentation and support vendor communications.

• Work with business teams, architects and the IT PMO to align project delivery with strategic objectives.

• Define document digitization requirements, including access controls, scanning processes and digitization procedures.

• Support QA with test plans and test cases, and participate in application and interface testing.

• Develop training materials, deliver user training and support rollout and production activities.

• Present recommendations and project updates to senior management.

• Travel to sites across the GTA and provide occasional support outside regular business hours when required.

Required qualifications

• Bachelor’s degree in Business Administration, Information Technology or a related discipline.

• At least 10 years of business consulting experience.

• At least seven years of experience as a business analyst, business systems analyst or process analyst.

• Demonstrated experience with digital documentation services and information management concepts.

• Experience analyzing complex business problems, identifying business and functional requirements, and recommending process and application solutions.

• Strong process analysis, design and modelling skills, including practical experience developing process diagrams and supporting documentation.

• Experience consolidating and validating requirements across diverse stakeholder groups.

• Experience supporting major IT implementations and assessing the impact of business process changes on systems.

• Experience assisting with or authoring RFI and RFP documentation.

• Strong written and verbal communication skills, including the ability to influence stakeholders and explain recommendations in business terms.

Preferred qualifications

• Experience supporting large digital transformation initiatives, particularly transitions from paper records to electronic document management.

• Familiarity with HR processes and employee records management in a large organization.

• Experience implementing vendor solutions and services, including cloud solutions.

• Knowledge of municipal and provincial document retention policies and requirements.

• Experience defining and analyzing KPIs.

• CBAP, PBA or PMP certification.

• Public sector or transit industry experience.

Additional requirements

Occasional visits to operational sites, including stations, platforms, stops and terminals, may be required. Candidates must be comfortable travelling within the GTA, supporting different shifts when necessary, and following applicable workplace health and safety requirements.