Job Title: Business Analyst

Location: Burnaby, BC (Hybrid)

Estimated Duration: 12 Months

Our client is a leading energy utility that generates, purchases, distributes and sells electricity. They are currently looking for a Business Analyst for their Burnaby office.

Overview:

We are seeking a skilled Business Analyst to support business requirement gathering and business process projects, with a focus on Microsoft Visio. The successful candidate will collaborate with stakeholders to understand business requirements, optimize business processes, and provide operational support as a subject matter expert. This role requires strong analytical skills, expertise in business processes, and the ability to bridge the gap between business needs and system solutions.

Responsibilities:

  •  Develop and maintain key working processes and tracking spreadsheets
  • Facilitate and lead workshops with Subject Matter Experts (SME), impacted stakeholders, and implementation consultants to gain an understanding and agree on process design solutions and identify and resolve issues in a timely manner.
  • Produce high quality future state process design solutions, Standard Operating Procedures, and key decision documents.
  • Work to ensure viability of process design solutions and that they satisfy business requirements. Conversely, ensure that the business requirements are satisfied by the process design solutions.
  • Provide user support and expertise in Microsoft Dynamics and its interaction with business processes, financial controls, and data management.
  • Manage user inquiries, system issues, and enhancement requests, ensuring timely resolutions within a defined timeline.
  • Support training initiatives by developing user guides, conducting training sessions, and coaching users on using built-in system functionality and process workflows.
  • Assess business impacts and define process changes based on program modifications and evolving business needs.
  • Collaborate with stakeholders to gather, analyze, and document business requirements for enhancements.
  • Ensure requirements align with end-to-end business processes and support organizational goals.
  • Participate in user acceptance testing (UAT) to validate that system changes meet business needs and functional requirements.
  • Analyze business processes and data workflows to ensure accurate reporting and decision-making.
  • Assist in troubleshooting and resolving issues related to reporting functionalities.

Experience

  • Bachelor’s degree in business administration, Information Systems, or a related field (or equivalent experience).
  • 10+ years of relevant experience in business analysis, business support, or related roles.
  • Demonstrated experience in technical writing and creating business documentation.
  • Advanced proficiency with Microsoft Visio, including process mapping and workflow documentation.
  • Strong experience with SharePoint, including creating and maintaining lists and related content.
  • Proficiency with Microsoft Office applications, particularly Excel, Word, PowerPoint, and related collaboration tools.
  • Experience gathering, analyzing, and documenting business requirements.
  • Strong communication and stakeholder engagement skills.
  • Experience with process improvement, operational readiness, or business transformation projects.

The pay range that the employer reasonably expects to pay for this position is between ¤82.00 and ¤101.50

Our voluntary benefits offering includes medical, dental, vision and retirement benefits.

This posting is for an existing vacancy.

If you believe this post to be fraudulent, please report by clicking here Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

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